SPIRIT AIRLINES IS ABSOLUTELY GARBAGE

I take back every single nice thing I said about Spirit. They are the absolute worst. I write this at the airport, livid.

Today, I got to the airport 20 minutes before my flight. I admit, it was a little late, but usually the wonderful customer service people help me out. Well, I got to Spirit, and of course, the kiosk machines wouldn’t let me check in. I scan the room for a customer service representative. There were exactly ZERO.

Instead, a sign on the customer service desk read “call (800) 772 – 7117”, and so I do.
After listening to 5 minutes of instruction manuals, I finally get to a customer service operator. Ok, relief, I thought, now he can check me in virtually.

Operator: Hello, this is Spirit Airlines, my name is Henry, how may I help you?
Me: Hello Henry, my name is [full name], and I’m at the Boston airport. I’m late for check-in and my flight is departing soon. I’m flying to [destination] at [time]
Henry: Alright, what is your name?
Me: [my name, with spelling]
Henry: Where are you flying to?
Me: [destination and flight time]
Henry: What day are you flying?
Me: today
Henry: Ok. Can you spell your name?
Me: ….

I spent the next 20 minutes repeating every character of my name and repeating my flight time. He seemed to immediately forget my answer to his question.

Henry: I’m sorry I can’t find you. Do you have any other names?
Me: It may be under [other name] but I’m highly sure it’s not.
Henry: Ok. It says you’re flight is in June of 2013.
Me: My flight is today.
Henry: Who are you flying with?
Me: Myself

Apparently, he found a lady with a similar name to mine flying from Austin to Orlando June 2013, with a man friend named Michael. Definitely not me, who was struggling to leave the Boston airport.

Me: Do you want my confirmation code?
Henry: That would be very helpful, thank you.
Me: [confirmation code]
Henry: You’ve only said four letters, the confirmation code has six.

I was dumbfounded. He couldn’t be this hard of hearing. I repeated my confirmation code a couple more times before he finally go it.

Henry: I see that your flight has departed. There is nothing I can do.

OF COURSE IT HAS DEPARTED! I’VE BEEN REPEATED MYSELF ON THE PHONE FOR TWENTY MINUTES TO GET YOU TO HELP ME.

Henry: I cannot reschedule your flight since it has departed. This is Spirit’s policy.
Me: So you just made me miss my flight.
Henry: It is Spirit’s policy to check in 2 hours before the flight. I’m sorry.

Henry: Your entire itinerary is forfeit when you miss then outgoing flight. This is Spirit’s policy. Your return flight is now void. Please book a new flight on the Spirit website.

ARE YOU SERIOUS? NOT ONLY WERE YOU COMPLETELY INCOMPETENT AT HELPING ME, YOU ARE ALSO CANCELLING MY RETURN FLIGHT?

Henry: Is there anything else I can help you with?
Me: Yes. So, suppose my flight has not departed and I was not on the plane. Would you have been able to reschedule my flight?
Henry: If it has not departed, yes.

MY MISSED FLIGHT IS NOW YOUR FAULT, BY YOUR OWN ADMISSION.

Me: How do I filed a complaint?

The only slightly useful service Henry provided was giving me an address to file a complaint to Spirit.

Expect a angry letter, Spirit, you garbage of an airline.

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