I take back every single nice thing I said about Spirit. They are the absolute worst. I write this at the airport, livid.
Today, I got to the airport 20 minutes before my flight. I admit, it was a little late, but usually the wonderful customer service people help me out. Well, I got to Spirit, and of course, the kiosk machines wouldn’t let me check in. I scan the room for a customer service representative. There were exactly ZERO.
Instead, a sign on the customer service desk read “call (800) 772 – 7117”, and so I do.
After listening to 5 minutes of instruction manuals, I finally get to a customer service operator. Ok, relief, I thought, now he can check me in virtually.
Operator: Hello, this is Spirit Airlines, my name is Henry, how may I help you?
Me: Hello Henry, my name is [full name], and I’m at the Boston airport. I’m late for check-in and my flight is departing soon. I’m flying to [destination] at [time]
Henry: Alright, what is your name?
Me: [my name, with spelling]
Henry: Where are you flying to?
Me: [destination and flight time]
Henry: What day are you flying?
Henry: Ok. Can you spell your name?
I spent the next 20 minutes repeating every character of my name and repeating my flight time. He seemed to immediately forget my answer to his question.
Henry: I’m sorry I can’t find you. Do you have any other names?
Me: It may be under [other name] but I’m highly sure it’s not.
Henry: Ok. It says you’re flight is in June of 2013.
Me: My flight is today.
Henry: Who are you flying with?
Apparently, he found a lady with a similar name to mine flying from Austin to Orlando June 2013, with a man friend named Michael. Definitely not me, who was struggling to leave the Boston airport.
Me: Do you want my confirmation code?
Henry: That would be very helpful, thank you.
Me: [confirmation code]
Henry: You’ve only said four letters, the confirmation code has six.
I was dumbfounded. He couldn’t be this hard of hearing. I repeated my confirmation code a couple more times before he finally go it.
Henry: I see that your flight has departed. There is nothing I can do.
OF COURSE IT HAS DEPARTED! I’VE BEEN REPEATED MYSELF ON THE PHONE FOR TWENTY MINUTES TO GET YOU TO HELP ME.
Henry: I cannot reschedule your flight since it has departed. This is Spirit’s policy.
Me: So you just made me miss my flight.
Henry: It is Spirit’s policy to check in 2 hours before the flight. I’m sorry.
Henry: Your entire itinerary is forfeit when you miss then outgoing flight. This is Spirit’s policy. Your return flight is now void. Please book a new flight on the Spirit website.
ARE YOU SERIOUS? NOT ONLY WERE YOU COMPLETELY INCOMPETENT AT HELPING ME, YOU ARE ALSO CANCELLING MY RETURN FLIGHT?
Henry: Is there anything else I can help you with?
Me: Yes. So, suppose my flight has not departed and I was not on the plane. Would you have been able to reschedule my flight?
Henry: If it has not departed, yes.
MY MISSED FLIGHT IS NOW YOUR FAULT, BY YOUR OWN ADMISSION.
Me: How do I filed a complaint?
The only slightly useful service Henry provided was giving me an address to file a complaint to Spirit.
Expect a angry letter, Spirit, you garbage of an airline.